Customer Service Survey - IRB - The University of Utah

Institutional Review Board

Please complete the following questions, with your most recent interactions with the IRB in mind. If you would like to leave feedback related to a specific interaction, please indicate that at the end of the survey. Your survey will be anonymous, unless you include information identifying yourself.

The University of Utah IRB evaluates our service on a regular basis and appreciates your feedback

Application Type

If other, please specify

General Satisfaction

These questions are related to your general impression of the IRB.

	Strongly Agree	Agree	Neither Agree Nor Disagree	Disagree	Strongly Disagree	N/A
The questions on the application(s) were easy to understand and the blue help-text was useful.
When preparing to submit application(s), I can find helpful materials easily on the IRB website.
The IRB staff are knowledgeable, friendly, and easy to contact.
My application was approved in a reasonable amount of time.
I am informed regarding changes in IRB policy which helps me meet the requirements of the IRB
The IRB is accommodating when there are problems with my application.

If you have any other comments, please include them here:

Communication

How did you communicate with the IRB office or IRB staff member? (Select all that apply for this interaction)

Through ERICA and its automatic notificationsUsing emailPhoneI came to the IRB office in personI searched the IRB website for answers and instructionsI did not try to contact anyone at the IRBNo one from the IRB contacted me through any mediumOther

If other, please specify

Please rate the quality of your interactions with the IRB

	Not Satisfied	Somewhat Satisfied	Very Satisfied	Extremely Satisfied	N/A
Responsiveness (through email or phone calls)
Friendliness
Knowledge and expertise
Communication (through emails or revision requests through ERICA)

If you have any other comments, please include them here:

Please rate the quality of communication with the IRB

	Strongly Agree	Agree	Neither Agree Nor Disagree	Disagree	Strongly Disagree	N/A
I can easily find answers to my questions and useful information on the website.
The tutorials online are helpful and make it easier when filling out applications
The revision letters (emailed through ERICA) easily direct me where the changes or clarifications need to be made (for example, the Consent Document or which section of the application)
More often than now, the revisions letters that were sent to me are confusing even after I read through them a couple times.
When I call the IRB I am helped or transferred to someone who can best help me.
When emailing the IRB, the generally respond quickly.
In all the communications with the IRB, the tone was always professional and courteous.

Is there a specific application that you would like to provide feedback for? If so, please indicate the IRB number when providing the feedback. (Please not that this information may allow the IRB to identify you.)

Do you have any other comments regarding your experience with the IRB?

If you would like to be contacted regarding any of the issues that were brought up in this survey please leave your contact information below. (Please note that this information will allow the IRB to identify you.)

Name

Phone

Preferred Method of Communication

PhoneEmailOther

If other, please specify

Contact Information

Last Updated: 5/7/24